Customer:
We’ve been using several 3.5mm Jack breakout boards SKU: 333088 with standard audio headphones and discovered a problem: the TIP is shorted to ground, while the left and right channels are on Ring 1 and Ring 2 connections.
The boards appear to be fitted with a TRS jack where the tip acts as a switch when a jack is inserted. Looking into the connector, there is a contact right at the opening which shorts TIP to ground once fully inserted.
We purchased all available stock, so we’ll work around it, but wanted to flag whether this is a batch issue or an eBOM problem. We have photos of the jack showing the TIP contact visible at the opening if helpful.
Originally submitted via email support on 22 January 2026. Migrated to the forum for community visibility.