BIGZ board upload fails with stk500_getsync() not in sync: resp=0x3a

TECHNICAL SUPPORT NULA Development Boards
1

Customer:

I received a BIGZ microcontroller board as part of educational materials for a technical course. The box also contains a robotic platform. I found your contact information on the packaging. The problem is with one board that cannot upload a program to the microcontroller - it produces an error. The computer detects the port when I plug the board into USB. Is there a way to resolve this error?

Original message (Serbian)

Poštovani Dobio sam od Izdavačke kuće BIGZ mikrokontrolerski sklop koji je u sastavu materijala za predmet tehniku I tehnologiju osmog razreda. U kutiji se nalazi I robotska platforma. Na kutiji sam pronašao vaš kontakt. Pretpostavljam da je ovo vaš proizvod. Bio sam pozitivno iznenađen da ste iz Osijeka, mog rodnog grada, gde sam završio fakultet. Problem je sa jednom pločicom jer ne može da se učita program u mikrokontroler. Javlja grešku. Računar detektuje port kada pločicu uključim u USB. Da li postoji način da se otkloni greška. Pozdrav iz Beograda. [name removed]

Originally submitted via email support on 5 September 2021. Migrated to the forum for community visibility.

2

Soldered Support:

This is our product that we developed for BIGZ. We need more details, as you may have received one of the prototypes since boards from series production have not yet been delivered. Can you send a photo of the board? What setup instructions do you have? What error are you getting? Have you installed the board definition in your Arduino IDE?

Original message (Serbian)

hvala na javljanju, je, naš je proizvod kojega smo razvili za BIGZ izdavačku kuću.

Morat ćete mi reći više detalja, jer je do Vas vjerojatno došao neki od prototipa, s obzirom da ploče iz serijske proizvodnje još nisu dostavljene. Možete li mi poslati sliku pločice? Kakve upute imate za postavljanje? Koju grešku dobivate? Jeste li instalirali board definition u Vaš Arduino IDE?

3

Customer:

The board was working and was connected to a robotic construction where it performed the assigned movement. After powering down and restarting the robot, it stopped sending signals to the motors. We connected it to the computer to change code parameters, but code upload is not possible. This is the error text:

Arduino: 1.8.13 (Windows Store 1.8.42.0) (Windows 10), Board: “BIGZ:bot, ATtiny804, 20 MHz, Enabled (default timer), 1.8V (5 MHz or less), Disabled, Disabled, Closer to 5v, TX:8, RX:9, UPDI (powercycle to enter bootloader)”
Sketch uses 914 bytes (11%) of program storage space. Maximum is 8192 bytes.
Global variables use 10 bytes (1%) of dynamic memory, leaving 502 bytes for local variables. Maximum is 512 bytes.

An error occurred while uploading the sketch
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 1 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 2 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 3 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 4 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 5 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 6 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 7 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 8 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 9 of 10: not in sync: resp=0x3a
avrdude: stk500_recv(): programmer is not responding
avrdude: stk500_getsync() attempt 10 of 10: not in sync: resp=0x3a

Original message (Serbian)

Poštovani Pločica je radila , klinci su vežbali na sve tri pločice koje smo dobili radi snimanja promotivnog videa. Imamo instalirano sve što je potrebno. Bila je spojena na robotsku konstrukciju, izvršila je zadato kretanje. Nakon gašenja na prekidač robota radi restarta I uključivanja prekidača, nije više slala signal na motore. Priključili smo je na računar da promenimo parametre u kodu, međutim nije moguć upload koda. Ovo je tekst greške: Arduino: 1.8.13 (Windows Store 1.8.42.0) (Windows 10), Board: “BIGZ:bot, ATtiny804, 20 MHz, Enabled (default timer), 1.8V (5 MHz or less), Disabled, Disabled, Closer to 5v, TX:8, RX:9, UPDI (powercycle to enter bootloader)” Sketch uses 914 bytes (11%) of program storage space. Maximum is 8192 bytes. Global variables use 10 bytes (1%) of dynamic memory, leaving 502 bytes for local variables. Maximum is 512 bytes. An error occurred while uploading the sketch avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 1 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 2 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 3 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 4 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 5 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 6 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 7 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 8 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 9 of 10: not in sync: resp=0x3a avrdude: stk500_recv(): programmer is not responding avrdude: stk500_getsync() attempt 10 of 10: not in sync: resp=0x3a This report would have more information with “Show verbose output during compilation” option enabled in File → Preferences.

Attachment omitted in migration: bigz pločica.jpg

4

Soldered Support:

Can you send a screenshot from the Tools menu in Arduino IDE? Does the board still appear as a serial port?

Original message (Serbian)

možete li mi poslati screenshot iz Tools izbornika u Arduino IDE?
Kažete da se ploča još uvijek vidi kao serijski port?

5

Customer:

I’m sending the requested image. One of the boards is recognized by the computer, but the other one produces an error.

Original message (Serbian)

Poštovani, šaljem vam traženu sliku. Dobio sam juče od urednice BIGZ-a još dve pločice. Definitivno nešto nije u redu. Jednu računar prepoznaje, a kod druge javlja grešku.

Attachment omitted in migration: IMG_20210908_143005.jpg

6

Soldered Support:

Everything appears to be configured correctly. It seems the microcontroller on the board has been damaged, likely due to static electricity. Unfortunately, without replacing the chips on the board, there is currently no way to fix it. I will check how I can best help you and will contact you again.

Original message (Serbian)

da, definitivno sve izgleda u redu. Čini mi se da je mikrokontroler na pločici nastradao, vjerojatno se radi o statičkom elektricitetu. Nažalost, bez promjene chipova na ploči trenutno joj nema pomoći.

Provjerit ću na koji način Vam točno mogu pomoći pa se ponovno javim.