Customer:
I purchased a Croduino Basic 2 among other electronics. However, multiple attempts to install the USB-Serial driver have failed, leading me to believe the device may be faulty. Please suggest a solution.
Original message (Croatian)
Pod narudžbom kupio sam od vas elektroničke opreme, između ostalog i Croduino Basic 2.
Međutim, brojni pokušaji instalacije drivera za USB-Serial nisu rodili plodom stoga smatram da uređaj nije ispravan.
Molim vas za prijedlog rješavanja problema.
Attachment omitted in migration: CroduinoDuo2.JPG
Attachment omitted in migration: Windows.JPG
Originally submitted via email support on 15 November 2017. Migrated to the forum for community visibility.
Soldered Support:
There is a known issue with Windows drivers in combination with the latest series of Croduino boards. The boards work on Linux and Mac computers, and on some Windows computers, but not on others. We have five computers in our workshop and the boards work on all of them. We’re testing additional details and will get back to you.
Original message (Croatian)
žao mi je zbog nastalih problema. Postoji greška s Windows driverima u kombinaciji s zadnjom serijom naših Croduino pločica. Naime, pločice rade na Linux i Mac računalima, te na nekim Windows računalima, ali na nekim Windowsima ne rade. Npr. mi kod nas u radionici imamo 5 računala, ta takva pločica radi na svim.
Molim Vas za još malo strpljenja dok ne testiramo još neke detalje te ćemo se onda vratiti povratno.
Još jednom se ispričavam radi nastalih problema.
Soldered Support:
Could you please send me photos of the USB connector and chip, similar to the example image?
Original message (Croatian)
mogu li Vas zamoliti da mi pošaljete jednu sliku USB konektora i chipa, baš kao što je na prilogu u slici?
Molim Vas da pošaljete na email adresu [email removed]
Attachment omitted in migration: 20171116_091158.jpg
Soldered Support:
I’m sending an alternative USB cable by express courier which should resolve the issue. It should arrive tomorrow.
Original message (Croatian)
šaljem ekspresnom poštom drugi USB kabel koji bi trebao riješiti problem(90% sam siguran da hoće). Sutra će biti kod Vas.