Croduino Basic2 avrdude stk500_getsync() error after CP2102 driver install

Customer:

I installed the CP2102 driver, but I’m still getting an error: avrdude: stk500_getsync() attempt 1 of 10: not in sync: resp=0x00. I selected Arduino Nano as the board, processor is 328, and it’s on COM3. Which programmer should be selected - AVRISP mkII?

Original message (Croatian)

instalirao sam driver CP2102, ali i dalje mi baca grešku avrdude: stk500_getsync() attempt 1 of 10: not in sync: resp=0x00. Odabrao sam pločicu Arduino Nano, procesor je 328, na portu COM3 se nalazi,a koji treba biti programator (AVRISP mkII)?

Originally submitted via email support on 26 January 2018. Migrated to the forum for community visibility.

Customer:

When I connect the board to the computer, a blue LED and a small white LED light up, and the red LED continues to blink.

Original message (Croatian)

Čim spojim pločicu na računalo svijetli plava i malo bijela LED,a crvena i dalje blinka.

Soldered Support:

Restart your computer after installing the CP2102 driver. Please send a screenshot from Device Manager showing COM3 and which device is on it.

Original message (Croatian)

restartirajte računalo nakon instalacije CP2102.

Pošaljite nam molim Vas screenshot iz device managera gdje se vidi COM3, tj. koji uređaj je na njemu