Customer:
The LED light is on and the computer recognizes the device, but the screen is not responding.
Originally submitted via email support on 20 June 2022. Migrated to the forum for community visibility.
Soldered Support:
Connect your Inkplate 10 to the computer and send output from the Serial monitor. Set the baud rate to 115200 bauds. Does your Inkplate reset when powered on? What happens when you turn on the Inkplate?