Customer:
I received my Inkplate 10 and when I powered it up all was working fine—I could cycle through the screen with the wake up button. Then when I tried to upload one of the basic examples (Hello World) from my Arduino IDE after selecting the correct board and port, I got this error:
Sketch uses 340173 bytes (10%) of program storage space. Maximum is 3145728 bytes.
Global variables use 37080 bytes (11%) of dynamic memory, leaving 290600 bytes for local variables. Maximum is 327680 bytes.
esptool.py v4.5.1
Serial port /dev/cu.usbserial-10
Connecting….
Chip is ESP32-D0WD-V3 (revision v3.1)
Features: WiFi, BT, Dual Core, 240MHz, VRef calibration in efuse, Coding Scheme None
Crystal is 40MHz
MAC: e8:6b:ea:f9:eb:88
Uploading stub…
Running stub…
Stub running…
Changing baud rate to 921600
Changed.
A fatal error occurred: Unable to verify flash chip connection (Serial data stream stopped: Possible serial noise or corruption.).
Failed uploading: uploading error: exit status 2
The screen is now stuck and pressing next does not work anymore. I already tried powering off and on, and holding the reset button while powering on. What should I do?
Originally submitted via email support on 18 January 2026. Migrated to the forum for community visibility.