Customer:
I have a 14 month old Inkplate 6 that has developed a problem. I can no longer make the screen update in any way. I can put the device in peripheral mode and get some responses back. I can also run other code to make web requests so the device isn’t entirely dead. Is there anything that can be done?
Originally submitted via email support on 21 December 2023. Migrated to the forum for community visibility.
Soldered Support:
The device is not completely dead because you can upload another code and receive responses to commands in peripheral mode. You can try removing the panel connector, clean it, and put it back in place.
Have you experienced any issues with the Inkplate board before the panel stopped working?
Customer:
I’ve tried unplugging and cleaning the screen connection but it’s not helped so far. Before this nothing had gone wrong really. The only thing I noticed was that the battery voltage reading suddenly went much lower than before. It was reporting ~0.27 volts rather than 4+.
Soldered Support:
Please, if you have a multimeter, measure the voltage on the VIN and 3V3 pins. Because you measure different battery voltages something with a power supply is damaged.