Inkplate Bluetooth: connection drops immediately on iOS and Android

Customer:

I tried Bluetooth on multiple devices and operating systems. On Mac, the ports don’t work and nothing loads. On BT BLE, the iPhone app sees the device, connects, and disconnects right away. Same behavior with Android - I tried all the BLE apps I could find. On Windows, BT BLE has the same issue. Other code examples get stuck at the end of compilation. The only code I need right now is the basic Black, White, Red example with edited code - no animations, just text and character formatting as needed.

Originally submitted via the contact form on soldered.com on 16 July 2023. Migrated to the forum for community visibility.

Soldered Support:

That’s unusual - we’ve had good results when testing Bluetooth. Code getting stuck at the end of compilation is also strange. If you want to continue troubleshooting, please send the error log from Arduino when the compilation error occurs and I can help identify what’s happening.