Croduino Basic 2 USB not recognized by computer

Customer:

I have a question about the Croduino Basic 2. The board is not able to upload programs to the microcontroller. When connected via USB to a computer, a blue LED lights up but the computer does not recognize the board, as if it’s not connected. I tried with a different USB cable but there’s no progress. Another identical board works correctly on the same computer. What could be the problem?

Original message (Croatian)

Dobar dan, imam pitanje vezano za Croduino Basic 2. Na pločici ne funkcionira prijenos programa na mikrokontroler. Kada se ona spoji na USB konektor računala, svijetli plava LEDica no računalo ne prepoznaje počicu, kao da nije spojena. Probao sam i sa drugim USB kabelom, no nema napretka. Druga identična počica ispravno funkcionira na istome računalu. U čemu bi mogao biti problem?

Originally submitted via email support on 17 February 2017. Migrated to the forum for community visibility.

Soldered Support:

All Basic2 boards have identical USB to serial converters, so if one works the other should too. It’s very likely the adapter responsible for communication has been damaged. In any case, please send us the error from the Arduino IDE and the program settings under Tools (boards, processor).

Original message (Croatian)

sve Basic2 pločice imaju identične USB na serial konvertere, ako jedan radi morao bi i drugi. Vrlo vjerovatno je došlo do oštećenja adaptera zaduženog za komunikaciju.
Za svaki slučaj, molimo da nam pošaljete error iz Arduino IDEa, te postavke programa pod Tools (boards,processor).

Customer:

The computer does not recognize the connected board at all, as if it’s not connected, so the program upload cannot be performed at all, while the program already stored on the microcontroller works correctly.

The problem is likely in the converter (Silicon Labs). Is it possible to purchase a converter for the board in the country?

Original message (Croatian)

Hvala na odgovoru.

Računalo uopće ne prepoznaje spojenu pločicu, kao da nije spojena, pa se prijenos programa uopće ne može obaviti, dok već pohranjeni program na mikrokontroleru radi ispravno.

Vjerojatno je problem u konverteru (Silicon Labs). Postoji li mogućnost nabave konvertera za pločicu u Hrvatskoj?

Soldered Support:

Did you try it on another computer? We have a converter in our offer, however it is also based on the CP2102 CPU: Soldered: Open-Source Electronics, Boards, Sensors & Modules – Soldered Electronics

Original message (Croatian)

jeste li probali na drugom računalu?

Customer:

I tried on another computer and the upload still doesn’t work there either.

How would I go about uploading a program to the microcontroller using the converter you mentioned in your previous email?

Original message (Croatian)

Probao sam na drugome računalu, niti onda ne funkcionira prijenos.

Na koji način bi se mogao izvesti prijenos programa na mikrokontroler preko konvertera kojeg ste spomeuli u prijašnjem mailu?

Soldered Support:

If the Atmega is not damaged, you need to connect the Croduino through the adapter as follows:

Tx - Tx

Rx - Rx

+5V - +5V

GND - GND

and for autoreset:

DTR - RST

Then upload the same way you would on a Basic board via Arduino IDE.

Original message (Croatian)

ukoliko Atmega nije oštećena, potrebno je povezati Croduino preko adaptera:
Tx- Tx

Rx- Rx

+5V -+5v

gnd -gnd
i za autoreset

drt -rst,
te uploadati kao što ste to radili na Basic pločicu preko Arduino IDE.