You can ask us to delete your account at any time. You log in to the community with your soldered.com store account, so you can delete just your community profile, or your store account too.
How to ask
Send an email to hello@soldered.com from the address you log in with. That is how we know the request comes from you. Tell us which one you want:
- delete only my community profile, or
- delete my community profile and my soldered.com store account.
For example:
Subject: Account deletion request
Please delete my community.soldered.com profile and my soldered.com store account.
We handle every request within 30 days and email you when it’s done.
What happens to your community profile
- Your name, email, profile picture, bio and website are removed, and you are logged out everywhere.
- If you have posted, your posts stay on the forum so the discussions stay readable for others. They are shown under an anonymous name like
anon12345678and are no longer linked to you. If a post contains something personal you want removed, add its link to your email. - If you have never posted, your profile is deleted completely.
What happens to your store account
- If you have never ordered from us, the account is deleted right away.
- If you have ordered, Shopify erases your name, addresses and other personal details. It does this 10 days after our request, or 180 days after your last order if that is later, in case a payment is disputed. A record of what was bought and when stays, without your details.
- Afterwards you can’t log in to the store or see your order history.
- If an order is still on its way, we’ll check with you first.
Logging in again later
If you log in to the community again with a store account, a new, empty profile is created.
More about how we handle your data: Privacy policy