Customer:
I’ve been testing a new Inkplate 10 but the eInk display appears broken. The board and ESP are working, but the issue seems to be with the ribbon cable for the EInk panel - when I hold it from the middle section the display works.
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Originally submitted via email support on 3 November 2021. Migrated to the forum for community visibility.
Soldered Support:
This looks like a poor connection with the ribbon flex cable. Try unplugging it and cleaning it with some alcohol - you can also put some alcohol into the connector and let it evaporate.
Customer:
I tried cleaning it but that didn’t work. The first 2/3 of the screen don’t show any image and there are weird behaviors when I slightly touch the ribbon. What’s the next step?
Soldered Support:
The flat cable might not be sitting far enough into the connector, so not all pins are making contact. Can you send a picture of the backside where the flat cable and connector are? Also check whether the flat cable is entering the connector properly - it needs to enter 2mm.