Customer:
The USB-C connector may have a bad configuration for USB-C power supply adaptors available on the market. I tried to use the power supply that came with my Dell laptop that is powering the laptop through a USB-C connector. The supply internal fuse opened when I connected it to the Inkplate-10. The Inkplate-10 seems to be working well after that incident. I’m concerned this could cause damage to other devices that lack the same level of protection.
Originally submitted via email support on 12 January 2021. Migrated to the forum for community visibility.