Customer:
I have a 4th generation Kindle Paperwhite that has reached the end of life. Is the Inkplate 6 (or any other model) compatible with its screen? Also, do you sell Inkplates without the screen?
Additionally, have you shipped to India and have there been any customs issues?
Originally submitted via email support on 25 April 2023. Migrated to the forum for community visibility.
Soldered Support:
The connector is important. Can you send a photo of the connector or its part number?
Yes, we do ship Inkplates without the screen. We have shipped to India multiple times, but we are not familiar with the specific import processes for India.
Customer:
How can I find the connector number on a 4th generation Kindle Paperwhite? Please share some documentation that would help me identify it. Is it possible to learn from someone who has purchased from India about the process?
Soldered Support:
Carefully disassemble your Kindle Paperwhite and check the ePaper display itself. It likely has the model name or part number printed somewhere on the ribbon connector—this is where we can usually find more information about compatibility.
We cannot share customer contact information due to our privacy policy, but we have shipped to India many times without issue.