Inkplate 6 missing capacitor - upgrade to 6Plus or repair options

TECHNICAL SUPPORT Inkplate
1

Customer:

I ordered two Inkplate 6 boards without enclosures. I understand there’s a capacitor issue with these boards. I was hoping to upgrade to Inkplate 6Plus devices which have touch input built in, since those weren’t available when I originally placed my order. If upgrade isn’t possible, I’m willing to try having the capacitors replaced locally before returning the boards for new ones if needed.

Originally submitted via email support on 12 February 2024. Migrated to the forum for community visibility.

2

Soldered Support:

Unfortunately, upgrading from Inkplate 6 to Inkplate 6Plus is not possible due to significant hardware differences. Your Inkplate 6 does need a capacitor to work properly. We can install the capacitor for you, but the logistics are challenging since the board would need to be shipped to us, imported, repaired, and returned to you. We’d like to help. Alternatively, we can accept the board back, fix it, and return it to you.