Customer:
I received my new Inkplate 6 and upon first operation it showed lots of evenly spaced vertical lines on the display. After a few tries in software I opened up the casing and reconnected the display cable a few times. This resulted in a decent image. Are there any tips on preventing this from happening again?
Originally submitted via email support on 3 April 2024. Migrated to the forum for community visibility.
Soldered Support:
The flat-cable connector can get a bit loose during shipping, and reconnecting it as you did is the correct fix. It shouldn’t happen again unless the case undergoes some sort of stress.
If it does happen again, you could place something on the inside of the case to softly press the cable down towards the PCB.
This happens because the Inkplate is an open product and those flat-cable connectors are usually in a really tight case in commercial ePaper products, so they’re not used to movement like that.