Inkplate 6PLUS capacitive touchscreen not responding

TECHNICAL SUPPORT Inkplate
1

Customer:

The touchscreen on my Inkplate 6PLUS has stopped functioning. I’m having trouble tracking down what parts are necessary to replace it. Where can I obtain a replacement for the capacitive touchscreen?

Originally submitted via email support on 28 October 2024. Migrated to the forum for community visibility.

2

Soldered Support:

The touchscreen panel itself is model ED060XH7. Before considering replacement, try re-connecting the flat cables for the display and the touch connector.

Here’s the procedure:

  1. Locate the connectors on the board. The latches holding down the flat cable connectors are marked in the guide.
  2. Gently pull in the marked directions to undo the latches holding the connectors down.
  3. Carefully pull out the flat cable connectors - they are sensitive to creasing.
  4. Re-insert the connectors in the same order and position.
  5. Pull back the latches securely. Make sure each connector is inserted all the way.
  6. Test the basic touchscreen functionalities.

Let me know if this resolves the issue.

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3

Customer:

I have tried this with no change. If it is not otherwise easily reparable, I’ll repurpose the board for something else.

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