STM32 board: CubeProgrammer fails but STLink Utility succeeds

Customer:

I’ve tried all the solutions suggested in the previous ticket - changed ports, tried a different computer, and even tried older versions of CubeProgrammer - nothing worked. However, I was able to successfully program a HelloWorld hex file using STLink Utility. What should I do next?

Original message (Croatian)

U ticketu #31166 naveli ste nekoliko potencijalnih rješenja za uspješno programiranje preko CubeProgrammera. Pokušao sam sve navedeno - mijenjao sam portove, probao sam preko drugog računala, čak sam probao i neku od starijih verzija CubeProgrammera - ništa nije uspjelo.
Također, probao sam na STLink Utilityu isprogramirati HelloWorld hex file i uspio sam.(Screenshot by Lightshot)

Što je sljedeće?
Lp, [name removed]

Originally submitted via email support on 22 March 2022. Migrated to the forum for community visibility.

Soldered Support:

I attempted to update an ST-Link with CubeProgrammer and was unable to complete it, but STLink Utility worked without issues. After that, CubeProgrammer also worked, though it displayed the same message you’re seeing after the update. If you’re using Arduino IDE and programming works from there, you don’t need to worry about this. Another option is to use STLink Utility for programming if CubeProgrammer doesn’t work. Forum posts also mention similar issues with recent CubeProgrammer versions during ST-Link updates, so this is likely something on their end that we can’t control.

Original message (Croatian)

Probao sam napraviti UPDATE na jednom ST-Linku i sa CubeProgrammerom nisam uspio, ali sa STLink Utility sam bez problema napravio UPDATE. Nakon toga je proradilo i preko CubeProgrammera ali mi izbaci istu poruku kao i vama nakon UPDATE-a. Ako koristite Arduino IDE i ako vam odande radi programiranje onda vas ovo ne treba zabrinjavati. Druga opcija je da koristite STLink Utility za programiranje ako iz CubProgrammera ne radi. Također po forumima pišu da je bilo sličnih problema sa zadnjim verzijama kada se radi UPDATE za ST-Link tako da je vjerojatno nešto kod njih na što nemamo utjecaj.